Refund Policy Overview

At RamKesri, customer satisfaction is our priority. We strive to deliver high-quality spices and tea products in perfect condition. If you experience any issues with your order, please review our refund policy below.

Eligible Refund Cases

You may be eligible for a refund if:

• You receive a damaged product.
• You receive the wrong product.
• The product is missing from your order.
• The product arrives in an unusable condition.

To process a refund request, customers must contact us within 48 hours of receiving the order and provide relevant details and photographs of the product.

Non-Refundable Cases

Refunds will not be provided in the following situations:

• Change of mind after purchase.
• Incorrect shipping address provided by the customer.
• Product damage caused after delivery.
• Minor packaging variations that do not affect product quality.
• Refund requests submitted after the specified reporting period.

Refund Request Process

To request a refund:

1. Contact our customer support team.
2. Provide your order number.
3. Share clear photos of the product and packaging (if applicable).
4. Explain the issue with your order.

Our team will review your request and respond within a reasonable timeframe.

Refund Approval

Once your refund request is approved:

• The refund will be processed to the original payment method used during purchase.
• Processing times may vary depending on your bank, payment provider, or financial institution.

Order Cancellation

Orders can only be cancelled before they are processed and shipped. Once an order has been dispatched, cancellation requests may not be accepted.

Contact Us

If you have any questions regarding refunds, damaged products, or order-related concerns, please contact our customer support team through the contact details available on our website.

Policy Updates

RamKesri reserves the right to modify or update this Refund Policy at any time without prior notice.

RamKesri – Committed to Quality, Freshness & Customer Satisfaction.